(Orlando, FL) – CNL Healthcare Properties recently recognized one of its property management companies and two professionals from the same management firm for outstanding performance on the 2017 tenant satisfaction surveys. The surveys, conducted by Kinglsey Associates, a leading survey, research and consulting firm, solicited tenant feedback on quality measures throughout CNL’s approximately 3-million-square-foot multi-tenant medical office portfolio.
CNL Healthcare Properties, a real estate investment trust (REIT) focused on seniors housing and healthcare facilities, plans to use the feedback to improve performance, increase tenant retention and satisfaction and enhance portfolio value. The awards the firm has given recognize the property management company with the best overall satisfaction score, the property manager with the best individual overall satisfaction score, and the property manager with the most improved tenant satisfaction score.
“These awards represent our continued commitment to tenant and customer experiences by constantly improving and driving performance at our medical office properties” said Stephen H. Mauldin, president and CEO of CNL Healthcare Properties. “We are proud to recognize the exceptional work of these individuals, as well as all of our property manager and leasing teams, who strive daily basis to provide the highest level of service to our tenants and their patients.”
The company and individuals recognized this year are:
- Holladay Properties: The property management company with the highest overall satisfaction score. Based in Nashville, Tenn., Holladay’s Healthcare group manages 14 medical office buildings for CNL Healthcare Properties.
- Melissa Melendres of Holladay Properties: The individual with the highest overall satisfaction score. Ms. Melendres represents the South Florida region for Holladay Properties and this is the second consecutive year she has earned this award.
- Patty Doss of Holladay Properties: The property manager with the most improved tenant satisfaction score. Ms. Doss represents the Maryland region for Holladay Properties.