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Indianapolis hotel recognized for service quality

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Holiday Inn Indianapolis Airport wins IHG 2017 Quality Excellence Award

(Indianapolis, Ind.) – The Holiday Inn Indianapolis Airport has been recognized with the IHG® (InterContinental Hotels Group) 2017 Quality Excellence Award, given for commitment to the guest experience. The hotel is one of 800 properties selected from more than 5,300 IHG hotels for achieving the highest levels of excellence in all aspects of operation including quality and customer service.

“It is my pleasure to award the Holiday Inn Indianapolis Airport one of the foremost hotels in our industry,” said Elie Maalouf, Chief Executive Officer — IHG, The Americas. “This hotel embodies the heart of our brand promise and continues our story to make our 12 brands well known and loved by guests around the world.”

The Holiday Inn Indianapolis Airport is a 122 room, 5 story full service hotel features a conference center, an indoor pool, a full kitchen with bar and an exterior patio. The hotel opened in March 2015 and was a joint venture development of Holladay Properties and Schahet Hotels, Inc. An impressive Quality Excellence trophy, the company’s symbol of top excellence, will be on permanent display at the hotel.

“I could not be more proud of my team,” said Zachary Donofrio General Manager — Holiday Inn Indianapolis Airport. “Our industry is a demand environment, which presents unique challenges on a daily basis. Our team rises to the occasion and delights our guests in our impressive and moderately designed hotel. This is a testament that our team is the best at what they do, exceeding guest expectations.”

The hotel has been much awarded since it was built and earned the 2016 IHG Newcomer of the Year Award winner, given to hotels for “Best in Class” service. The property was also a recipient of the 2015 New Development Design Award, given to hotels that merit special recognition for successfully implementing a new design program.

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